Free EA training for 30 days.Register to start EA Exam Prep.Enroll free
Free Tax Resolution Specialist Certificate preview.30 days with registration.View certificate
TAXI can't paymy taxesIcantpaymytaxes.com
Tax University

Tax Resolution Specialist Certificate

Register for 30 days of free access to the certificate preview. This professional apprenticeship-style program teaches case diagnosis, IRS procedure, ethical communication, resolution-path selection, and case documentation.

Free certificate preview for 30 days

Register to review the Tax Resolution Specialist Certificate preview for 30 days. No payment information is required for the introductory access.

Register for Free Access
Certificate Preview

Built like a casework apprenticeship

This certificate is designed for serious tax professionals, support staff, and advanced learners who need more than a quick tax relief overview. The program trains students to gather facts, read account history, evaluate compliance, compare resolution options, communicate carefully, and create a defensible case plan.

Ethics first
Procedure driven
Case-file discipline
No guaranteed outcomes

What a graduate should be able to do

Interview a taxpayer and identify urgent collection risks.
Read transcripts, notices, balances, penalties, and filing gaps.
Screen installment agreement, CNC, OIC, penalty, lien, levy, appeal, innocent spouse, and payroll tax options.
Prepare a practical resolution memo with documents, forms, client script, agency contact plan, and follow-up timeline.
Core Curriculum

Twenty modules from intake to capstone

Module 1

Tax Resolution Foundations

How IRS and state tax debt starts, how balances are assessed, how penalties and interest grow, how notices escalate, and how collection timelines work.

Explain assessment and billing flow
Identify collection timeline pressure
Separate IRS debt, state debt, and business tax risk
Module 2

Professional Responsibility

Circular 230, ethical advertising, client communication, conflicts, confidentiality, fee agreements, due diligence, no guaranteed outcomes, and proper use of Form 2848.

Use careful no-guarantee language
Recognize conflicts and confidentiality issues
Document authority to represent
Module 3

IRS Collection Process

CP14, CP501, CP503, CP504, LT11, Letter 1058, federal tax liens, levies, wage garnishments, bank levies, revenue officers, automated collection, appeals, and Taxpayer Advocate escalation.

Read notice escalation
Identify levy and lien urgency
Choose the right appeal or escalation path
Module 4

Transcript and Account Analysis

Account transcripts, wage and income transcripts, return transcripts, assessment dates, collection statute issues, payments, credits, penalties, substitute returns, and missing filing years.

Map tax periods and balances
Spot missing returns and SFR issues
Prepare transcript summaries for case files
Module 5

Filing Compliance

Late returns, substitute-for-return corrections, multi-year filings, business returns, payroll returns, amended returns, state filings, and compliance before requesting relief.

Build a filing compliance checklist
Sequence late returns before relief
Identify business and payroll return gaps
Module 6

Resolution Options

Installment agreements, partial-pay installment agreements, currently not collectible status, offer in compromise, penalty abatement, lien withdrawal, lien subordination, levy release, audit reconsideration, innocent spouse relief, and appeals.

Compare resolution options
Match facts to likely pathways
Explain limits and tradeoffs
Module 7

Financial Analysis

Form 433-F, 433-A, 433-B, income, expenses, assets, equity, allowable standards, future income, business cash flow, bank statements, payroll records, and ability-to-pay calculations.

Complete ability-to-pay reviews
Analyze household and business cash flow
Support hardship or payment recommendations
Module 8

Offer in Compromise Mastery

Eligibility, doubt as to collectibility, effective tax administration, reasonable collection potential, asset valuation, dissipated assets, offer payments, rejection appeals, and post-acceptance compliance.

Estimate reasonable collection potential
Screen weak OIC candidates
Prepare rejection appeal outlines
Module 9

Payroll Tax Resolution

Forms 941 and 940, trust fund recovery penalty, Form 4180 interviews, responsible person analysis, revenue officer strategy, current deposit compliance, and business survival planning.

Identify responsible person risk
Prepare payroll compliance action plans
Document revenue officer interactions
Module 10

Levies, Liens, and Emergencies

Wage levies, bank levies, receivable levies, state levies, lien filings, lien release, lien withdrawal, lien discharge, and lien subordination.

Triage emergency collection actions
Gather release documentation
Explain lien remedies without overpromising
Module 11

Penalty Abatement

First-time abatement, reasonable cause, administrative waivers, statutory exceptions, payroll penalties, failure-to-file, failure-to-pay, estimated tax penalties, and written penalty narratives.

Draft factual penalty narratives
Distinguish FTA from reasonable cause
Support requests with records
Module 12

Appeals and Taxpayer Rights

Collection Due Process, equivalent hearings, Collection Appeals Program, rejected installment agreement appeals, OIC appeals, penalty appeals, and Taxpayer Advocate referrals.

Track appeal deadlines
Select CDP, equivalent hearing, or CAP
Prepare concise appeal issue statements
Module 13

State Tax Resolution

State payment plans, state levies, state tax liens, sales tax, withholding tax, state payroll tax, state warrants, and state-specific settlement rules.

Separate IRS and state priorities
Identify sales and withholding tax risk
Build state-specific research habits
Module 14

Expat and Foreign Reporting Issues

U.S. citizens abroad, late expat returns, FEIE, foreign tax credit, FBAR, Form 8938, streamlined filing procedures, foreign account penalties, and IRS notices sent overseas.

Spot foreign reporting risk
Organize late expat filing facts
Know when specialist review is needed
Module 15

Client Intake and Case Triage

Interviewing clients, identifying urgent risks, spotting bad-fit cases, gathering documents, scoring urgency, estimating case complexity, and explaining realistic next steps.

Run a structured intake
Score urgency and complexity
Explain next steps in plain English
Module 16

Case Management Systems

Deadlines, call logs, document checklists, transcripts, agency contact records, task tracking, follow-up schedules, appeal windows, and quality control.

Build a complete case file
Track deadlines and agency contacts
Create quality control checkpoints
Module 17

Communication and Negotiation

Calling the IRS, speaking with revenue officers, writing clear letters, making hardship arguments, documenting facts, negotiating payment terms, and avoiding emotional or vague requests.

Prepare call scripts
Write fact-based letters
Document negotiation outcomes
Module 18

Compliance, Marketing, and Consumer Protection

No pennies-on-the-dollar promises, no guaranteed settlements, no fake urgency, clear disclaimers, written scope, transparent fees, and ethical lead handling.

Review advertising claims
Set transparent client expectations
Handle leads ethically
Module 19

Practical Case Labs

Realistic case studies covering CP504, LT11, wage levy, bank levy, payroll tax debt, OIC candidates, CNC candidates, denied penalty abatement, missing returns, state levies, and expat FBAR issues.

Diagnose realistic case files
Choose resolution paths
Prepare client-facing summaries
Module 20

Capstone Resolution Memo

A full mock case file requiring facts, risks, missing documents, recommended path, forms needed, client script, agency contact plan, and follow-up timeline.

Produce a complete resolution memo
Defend a recommended path
Create an implementation timeline

Practical case labs

Labs should use realistic facts without copying private client files: CP504, LT11, wage levy, bank levy, payroll tax debt, OIC candidate, CNC candidate, denied penalty abatement, five years of missing returns, state levy, and expat FBAR issue.

Capstone

Students receive a full mock case file and produce a resolution memo covering facts, risks, missing documents, recommended path, forms needed, client script, agency contact plan, and follow-up timeline.

Primary official sources

Course materials should be reviewed against official IRS and taxpayer-rights sources before publication.

This certificate is an independent educational program. It does not authorize practice before the IRS, does not replace licensing, and does not provide legal, tax, or financial advice. Students should confirm current IRS rules and credential requirements through official sources.